Privacy Policy
European Axplorers (“we”, “our”, “us”) is committed to protecting your personal information and handling it with transparency, responsibility, and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.
By using our website or submitting your information to us, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
European Axplorers
India Office
632–633, 07th Floor
Westend Mall, Janakpuri
New Delhi – 110058, India
Phone: +91 99999 34098
Europe Office
1 Office, Narva mnt 5
Tallinn – 100117, Estonia
Phone: +353 894 888 458
We offer travel itineraries, consultations, and booking services. All detailed travel information is collected only after a client confirms and proceeds with arrangements.
We act as the data controller for the personal information you provide.
2. Personal Information We Collect
Information Collected via Website Contact Form
When you fill out the contact form or reach out via WhatsApp, we collect:
- Name
- Email address
- Phone number
- Message / travel requirements
Information Collected During Booking Phase
Only after you confirm a travel package with us, we may collect additional information such as:
- Passport details
- Travel dates and preferences
- Identification documents
- Emergency contact details
- Payment details (processed only through secure third-party providers, not stored by us)
This information is collected directly from you only when necessary to process your travel arrangements.
Automatically Collected Data
Currently, our website does not use cookies or tracking technologies.
However, we may introduce cookies or analytics tools in the future. The relevant clauses are included in Section 7.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
Service Delivery
- To provide travel consultations
- To respond to inquiries and requests
- To prepare itineraries and recommendations
- To process travel bookings after confirmation
- To communicate essential updates regarding your trip
Operational and Administrative
- Customer support and follow-up
- Record keeping and internal administration
- Communications through WhatsApp, email, or phone
- Coordination with verified travel partners
Marketing
- To send newsletters and updates only to users who subscribe via our newsletter form
- To provide service-related announcements
We do not send promotional emails to general contact form submissions unless they explicitly subscribe.
4. Legal Basis for Processing
We process your personal information on the following grounds:
- Consent — When you voluntarily provide your information or subscribe to the newsletter
- Performance of a Contract — When arranging or managing travel bookings
- Legitimate Interests — For communication, customer service, operational improvement, and fraud prevention
- Legal Obligations — When required for compliance with local or international regulations (e.g., travel documentation, security checks)
5. Who We Share Your Personal Information With
We only share your personal information when necessary and relevant to your travel arrangements. These include:
- Airlines
- Hotels and lodging providers
- Transportation partners
- Tour operators and activity providers
- Visa assistance partners
- Government agencies when required for travel
- Email marketing and CRM platforms (HubSpot, Mailchimp)
- WhatsApp or communication platforms you choose to interact through
We do not sell your personal information to any third parties.
All third-party partners receive the minimum data required to provide your service.
6. International Data Transfers
Since we operate in both India and Europe, your information may be processed or stored across these regions.
Additionally, some tools (like HubSpot or Mailchimp) may process data on servers outside India and the EU.
We ensure that any such transfer follows applicable legal safeguards.
7. Cookies & Future Tracking Technologies
Currently, our website does not use cookies or analytics tools.
In the future, if we implement cookies for:
- Website analytics
- Performance improvements
- Personalisation
- Security
- Marketing
You will be notified through a Cookie Banner and an updated Cookies Policy.
You will have full control to accept or reject non-essential cookies.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil legal obligations
- Maintain records for internal purposes
- Complete travel arrangements
Sensitive documents (e.g., passport copies) are deleted once the travel process is completed unless law requires longer retention.
9. Security Measures
We use industry-standard security practices to safeguard your information, including:
- Secure communication channels
- Restricted data access
- Encrypted third-party tools
- Protection against unauthorized access and misuse
However, no online transmission or storage method is fully foolproof.
10. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Right to access your data
- Right to correct inaccuracies
- Right to request deletion
- Right to withdraw consent
- Right to restrict processing
- Right to object to marketing
- Right to data portability
To exercise these rights, contact us using the details below.
11. Communications Channels
You may contact us through:
- Website contact form
- Phone
By initiating contact, you consent to receiving service-related responses through the same channels.
12. Updates to This Policy
We may update this Privacy Policy periodically.
The “Last Updated” date will always reflect the most recent version.
Material changes will be communicated on our website.
13. Contact Information
For privacy questions, data requests, or complaints, contact:
European Axplorers
Email: [Insert your official privacy email]
Phone: +91 99999 34098 (India)
Phone: +353 894 888 458 (Europe)
